The Association is obliged to investigate the complaint within 30 days of receiving it (if the Association invites the complainant to remedy the deficiencies noted, in that case within 45 days). If the investigation is expected to take longer, the complainant must be informed of this along with the reasons for the extension of the procedure. The extension of the procedure may not exceed 60 days (75 days in the case of deficiency). The period of suspension of the investigation of the complaint is not included in the procedural deadline. It should be emphasized that the Association does not take a decision when investigating the complaint. (Article 4(6) of Decree n. 10/2021 (X.29) of SZTFH)