Complaints

We would like to inform you that a complaint can be made regarding the activities of the independent bailiffs, bailiff substitutes and assistant bailiffs based on the SZTFH decree No 10/2021 (X.29) on the management of complaint cases submitted against the action of the independent court bailiff, the supervision of complaint cases and the registration of disciplinary proceedings

The complaint is a request, which is directed to abolish individual rights or interest, and its implementation does not belong in the competence of the  in particular judicial, administrative procedures.

The request is considered a complaint in particular if, according to its provisions, the person complained does not comply with his obligation to inform the debtor, the judgment creditor, or other interested parties, or their authorized representative (complainant), his behavior towards the complainant is inappropriate, and he is not available during customer reception hours in person, by phone, or through an employee authorized to provide information.

The party or another person of concern whose right or lawful interest is prejudiced by any action of the bailiff that constitutes a significant violation of the rules of enforcement, or by his failure to take action may file a demurrer of enforcement with the bailiff and addressing to the court responsible for enforcement. if he requests the annulment or change of the contested measure as well as the establishment of an instruction to carry out the omitted measure.

The complaint can be submitted orally – on our complaint day – in the Hungarian Association of Judicial Officers (1146 Budapest, Hermina út 63. fszt. 1.) – in writing as far as possible to the Order in a letter submitted by post on the form established by the Association or by electronic mail sent to the Office gate using the e-Papir service (https://epapir.gov.hu)

More information about this can be found on the Association’s website (www.mbvk.hu) and in our reception area. The written complaint can also be handed over to the bailiff or his employee, in which case the bailiff will forward it to the Assiciation.

Form for submitting a written complaint is available here. (.docx format)

Privacy Policy related to making a complaint is available here. (.pdf format)

Complaints can be made in person during office hours, Wednesdays between 09.00-14.00 1146 Budapest, Hermina út 63. fszt. 1.

Applications for the exercise of the right of access may be submitted in person on Mondays between 09.00 and 15.00 at 13, Cházár A. utca, 1146 Budapest.